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Welcome to Pelican Sales Store! These Terms and Conditions (“Terms”) govern your use of our website www.buykayakssales.com and all purchases made through our store. By accessing our site or making a purchase, you agree to be bound by these Terms.

1. About Our Store

Pelican Sales Store specializes in high-quality water adventure gear including kayaks, canoes, paddle boards, and related accessories. Our products are designed for outdoor enthusiasts who value durability, performance, and adventure.

2. User Responsibilities

2.1 Account Information

When creating an account or making a purchase, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

2.2 Prohibited Activities

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the website
  • Make fraudulent purchases or false claims

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, slight variations may occur. Colors may appear differently depending on your monitor settings.

3.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

3.3 Intended Use

Our water sports equipment is designed for recreational use. You are responsible for using products safely and in accordance with manufacturer guidelines.

4. Orders and Payments

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders for any reason.

4.2 Pricing

All prices are in USD. We reserve the right to correct pricing errors that may occur.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order.

4.4 Order Confirmation

You will receive an order confirmation email. Please review it carefully and contact us immediately if there are any discrepancies.

5. Shipping Policy

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

5.3 Delivery Areas

We ship to most regions except certain remote areas in Asia and other locations that may not be serviceable.

5.4 Delivery Issues

You are responsible for providing accurate shipping information. We are not liable for delays caused by incorrect addresses or carrier delays.

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of receipt if:

  • Item is unused and in original condition
  • Original packaging and tags are intact
  • Proof of purchase is provided

Important: For safety reasons, paddles and parts cannot be returned unless defective or damaged upon arrival.

6.2 Return Process

To initiate a return:

  1. Contact us at [email protected] within 15 days
  2. Include your order number and reason for return
  3. Wait for approval and return instructions
  4. Ship item to our Anchorage facility using a trackable method

6.3 Refunds

Refunds are processed to the original payment method within 5-7 business days after we receive and inspect your return. Shipping fees are non-refundable unless the return is due to our error.

6.4 Damaged or Defective Items

Contact us immediately if you receive damaged or defective items. Include photos of the issue, and we’ll arrange for replacement or refund.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright laws. You may not use our content without express written permission.

8. Limitation of Liability

Pelican Sales Store shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Damages resulting from improper use of products
  • Errors or omissions in product information
  • Events beyond our reasonable control

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

10. Governing Law

These Terms shall be governed by the laws of the State of Alaska, USA, without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our site after changes constitutes acceptance of the new Terms.

12. Contact Us

For questions about these Terms or any other inquiries:

Email: [email protected]
Mail: Pelican Sales Store, 5412 East 22nd Avenue, Anchorage, AK 99508 USA

Thank you for choosing Pelican Sales Store for your water adventure needs! We’re committed to providing quality products and excellent customer service.