FAQ

We specialize in everything you need for your water adventures! Our product range includes:

• Kayaks (recreational, touring, and fishing models)
• Canoes
• Paddle Boards
• Essential accessories (life vests, dry bags, etc.)
• High-quality paddles
• Replacement parts
• Boats and sleds for various water conditions

Absolutely! We carry equipment for all skill levels, from first-time paddlers to seasoned adventurers. Our product descriptions clearly indicate the recommended experience level, and we’re happy to provide personalized recommendations if you contact our team.

Consider these factors:

• Intended use: Recreational paddling, fishing, touring, or surfing
• Skill level: Beginner, intermediate, or advanced
• Body type: Weight capacity and cockpit size
• Storage space: Length when stored

Our product pages include detailed sizing charts and specifications to help you make the perfect choice.

We proudly ship worldwide from our Anchorage headquarters! However, we currently cannot deliver to some Asian countries and remote areas due to logistical constraints. During checkout, our system will automatically confirm if we can ship to your location.

We offer two convenient shipping methods:

Pro Tip: Combine multiple items to reach the $50 free shipping threshold – perfect for stocking up on paddles, accessories, or parts!

We carefully inspect each item before shipment. All orders are processed within 1-2 business days. You’ll receive a dispatch notification with tracking information as soon as your adventure gear is on its way to you.

Absolutely! Once your order ships, we’ll send you tracking information via email. You can use this to follow your gear’s journey from our warehouse to your waterfront.

We stand behind every product we sell with our Happiness Guarantee:

• Returns are accepted within 15 days of receipt
• Items must be in original, unused condition with all packaging
• Contact us at [email protected] to initiate a return
• Customer is responsible for return shipping costs unless the item arrived damaged or defective

We carefully inspect all items before shipment, but if your gear arrives damaged:

1. Contact us immediately at [email protected] with photos of the damage
2. We’ll arrange for a replacement or refund
3. In most cases, we’ll cover return shipping for damaged items

We accept all major payment options to make your purchase smooth:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed through secure, encrypted channels to protect your information.

Your security is as important to us as your adventure! We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. You can shop with confidence at Pelican Sales Store.

Currently, we don’t offer in-house financing, but you may be able to use PayPal Credit or similar services offered by your credit card provider for larger purchases.

Our adventure-ready support team is here to help! You can reach us at:

• Email: [email protected]
• Mailing Address: 5412 East 22nd Avenue, Anchorage, US 99508

We typically respond to all inquiries within 24 hours during business days.

Absolutely! Our team consists of water sports enthusiasts who love helping fellow adventurers find their perfect gear. Email us with details about your experience level, intended use, and any specific needs, and we’ll provide personalized recommendations to get you out on the water with confidence.